Artificial intelligence is changing how products are designed, developed, and used—and Business Analysts have an important role to play in ensuring that AI solutions are not only effective, but also ethical, responsible, and human-centered.
In “Black Mirror – How Not to Write AI Requirements,” Banu Raghuraman explores the areas Business Analysts need to consider when working on AI initiatives. The session looks beyond traditional requirements to examine questions around ethics, accountability, human intelligence, privacy, and the impact AI can have on people and organizations.
Participants will explore the boundary between AI and Personal Intelligence (PI) and consider what role human judgment should continue to play as AI becomes increasingly capable. The discussion will also examine how BAs can evolve from traditional requirement managers into strategic partners who contribute to AI product decisions and help organizations navigate their collective ethical responsibility.
Banu will also explore the relationship between Business Analysts and Product Managers, highlighting how understanding the differences between these roles can help professionals identify the skills they need to develop while contributing more effectively to their organizations and Centers of Practice.
Learning Objectives
By the end of this session, participants will be able to:
- Identify important ethical and responsible AI considerations when defining requirements.
- Recognize the role of human judgment and intelligence in AI-enabled solutions.
- Consider privacy, accountability, and human impact when working on AI products.
- Explore how Business Analysts can become more strategic contributors to AI initiatives.
- Understand key distinctions between Business Analysis and Product Management.
- Identify skills that can help BAs remain effective and relevant as AI continues to evolve.
Key Discussion Areas
- Black Mirror: How not to write AI requirements and what responsible AI means for BAs.
- AI vs. PI: Understanding the role of human intelligence and judgment in an AI-driven world.
- BAs as Strategic Partners: Moving beyond requirements management to strategic contribution.
- BA vs. Product Manager: Understanding the roles and developing the right skills for the future.
Instructor Profile
Banu Raghuraman is a lead AI Product Management professional with almost 20 years of experience building customer solutions. She currently works on AI solutions in conversational intelligence and agentic AI and has extensive experience across banking, healthcare, marketing, consulting, and nonprofit environments.
Banu is passionate about mentoring and developing professionals. She is also a keynote speaker and published author on empathy in leadership, bringing together her experience in AI, product management, business, and human-centered leadership to help professionals navigate the evolving opportunities and responsibilities of the AI era.