The more our stakeholders can trust in this process, the more information they will contribute. This requires intelligent interviewing skills that facilitate trust and collaboration. We all know of excellent interviewers, but how do we do it ourselves? What kinds of questions do we ask and when, and for which stakeholder and scenario? Are there some question types that are better used with individuals than with groups? At the same time, how do we document responses accurately and efficiently?
Join us to learn the answers from Pamela Paterson, CBAP, a business analyst and communications professional who prepared stakeholders for media interviews. Presented by: Pamela Paterson, MS, CBAP, PMP, Consultant | Speaker | Best Selling Author Co-Sponsored by Bluegrass IIBA Chapter Hosted by Raleigh IIBA Chapter
In this Session, You will Learn:
- Research, plan, and prepare for various types of interviews and stakeholders.
- Identify the various question types and apply an appropriate use case for them.
- Learn how to layer elicitation and decide the most effective sequence of questions.
- Build trust and rapport with your stakeholders so they feel comfortable in the interview process.