Automation often promises speed and efficiency, but when applied to poorly understood processes, it can simply accelerate existing problems. Many workflow challenges remain hidden beneath the surface, leading to delays, duplicated effort, and limited visibility across teams.
In this session, Adwoa Arhin walks through a real-world case study that highlights how Business Analysis plays a critical role in uncovering and addressing these hidden workflow dependencies before automation is introduced.
Participants will explore how to diagnose structural bottlenecks within processes, identify points of breakdown, and redesign workflows for clarity and efficiency. The session emphasizes the importance of understanding the full operating path before introducing automation tools or solutions.
Through practical examples, Adwoa demonstrates how business analysis techniques can be used to improve cycle time, streamline routing, and enhance reporting visibility. The session also highlights how stakeholder alignment and clear process mapping contribute to more sustainable and scalable outcomes.
This session provides a grounded, experience-driven perspective on how to approach workflow transformation with clarity and intention.
Learning Objectives
By the end of this session, participants will be able to:
Identify hidden workflow dependencies that impact performance
Diagnose bottlenecks and inefficiencies in business processes
Understand when and how to redesign workflows before automation
Apply business analysis techniques to improve process clarity and flow
Translate workflow insights into measurable operational improvements
Course Outline
Understanding Workflow Dependencies
What hidden dependencies are and how they affect operations.
Diagnosing Process Bottlenecks
Identifying delays, duplication, and breakdown points.
Redesign Before Automation
Why process clarity is critical before implementing automation.
Case Study Walkthrough
A real-world example of workflow transformation and improvement.
Driving Measurable Outcomes
Improving cycle time, routing efficiency, and reporting visibility.
Audience
This session is ideal for:
Business Analysts involved in process improvement and transformation
Product Managers and operations professionals
Teams working on workflow automation initiatives
Anyone interested in improving operational efficiency and visibility
Workshop Overview
Date: Thursday, July 9, 2026
Time: 7:00 PM – 8:00 PM Eastern Standard Time (EST)
Duration: 1 hour
Instructor Profile
Adwoa Arhin is a Business Analyst with over seven years of experience in digital transformation, workflow modernization, and process improvement across higher education and telecommunications.
She specializes in uncovering hidden workflow dependencies, improving operational visibility, and redesigning complex processes for better speed, scalability, and sustainability.
Her work has been published by Modern Analyst, featured in a Terra Dotta case study, and presented at NCAIE 2026. Adwoa combines business analysis, stakeholder alignment, and practical automation to deliver measurable operational results.
She is a Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), and an active member of IIBA and PMI.